Warranty Policy
Welcome to the Katetu Original Supplies Warranty Policy page. Your satisfaction is our priority, and we are dedicated to ensuring that all our products meet the highest quality standards. Please review our warranty terms below to understand the support we offer for your purchases.
Coverage & Duration
- Our warranty covers all products listed on our platform, including ICT accessories, office supplies, printing and imaging products, office automation and furniture, and other categories.
- The warranty duration is 12 months from the date of purchase.
- This warranty applies to manufacturing defects and faults in materials or workmanship.
What is Covered?
- Defective Materials: Any issues with product components due to manufacturing faults.
- Functional Defects: Products not performing as advertised due to design flaws or hardware issues.
- Replacement or Repair: We offer free repair services or a replacement for eligible products under warranty.
What is Not Covered?
- Normal wear and tear, accidental damage, or misuse of the product.
- Issues resulting from unauthorized repairs, alterations, or modifications.
- Consumables such as ink cartridges, toners, and batteries unless stated otherwise.
- Products damaged due to improper use or installation.
How to Make a Warranty Claim?
Contact Us:
- Phone: +254740540197
- Email: technical@katetuoriginalsupplies.com
- WhatsApp: +254740540197
Provide Details:
- Proof of purchase (invoice/receipt).
- Description of the issue and supporting photos if possible.
Return the Product:
- Ship the product to our service center (shipping fees covered by the customer).
Assessment:
- Our team will inspect the product and determine eligibility for repair or replacement.
Resolution:
- If eligible, the product will be repaired or replaced within 14 business days.
Additional Notes
- Ensure you keep your purchase receipt for warranty validation.
- For any disputes, our team will strive to resolve the issue amicably.
Need Assistance?
We’re here to help! For further questions or concerns about your product warranty, please reach out to our support team through the provided contact options.
